Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
Bridgelegal is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate in compliance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable Canadian privacy legislation. If you have questions or concerns about this policy or our practices, please contact us using the information provided at the end of this document.
Information We Collect
Contact Information
When you contact us or request our services, we collect:
- Full name
- Email address
- Phone number
- Mailing address (if you become a client)
- Other contact details you provide
Legal Matter Information
When you engage our services, we collect information relevant to your legal matter:
- Details about your family law situation
- Financial information necessary for support calculations or property division
- Documentation related to your case
- Communications with opposing parties
- Court documents and filings
Website Usage Data
When you visit our website, we automatically collect:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on each page
- Referring website and search terms used
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
Service Delivery
We use your personal information primarily to provide legal services you request, including consultations, mediation, contract drafting, and representation in family law matters.
Communication
We use contact information to communicate with you about your legal matter, respond to inquiries, provide updates, and send important notices regarding our services or your case.
Website Improvement
Usage data helps us understand how visitors interact with our website, allowing us to improve functionality, content, and user experience.
Legal Compliance
We may use and disclose information as required by law, including responding to court orders, regulatory inquiries, and fulfilling professional obligations under the Law Society of British Columbia rules.
Legal Basis for Processing
We process your personal data based on:
- Consent: You provide explicit consent when you contact us, submit forms, or engage our services
- Contract: Processing is necessary to provide the legal services you request
- Legitimate Interest: We have legitimate business interests in maintaining client records, improving our services, and protecting against legal claims
- Legal Obligation: We must comply with professional conduct rules, court orders, and regulatory requirements
Information Sharing and Disclosure
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving clients, provided they agree to keep information confidential.
Legal Requirements
We disclose information when required by law, such as responding to court orders, complying with legal processes, or cooperating with law enforcement investigations.
Professional Obligations
As legal professionals, we may need to disclose limited information to opposing counsel, courts, or regulatory bodies as part of legal proceedings or professional responsibilities.
With Your Consent
We may share your information with other parties when you provide explicit consent for such disclosure.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard protocols
- Access Controls: Only authorized personnel have access to client information on a need-to-know basis
- Secure Storage: Physical files are stored in locked, secure locations with restricted access
- Digital Protection: Electronic files are protected by firewalls, anti-virus software, and secure backup systems
- Regular Audits: We conduct regular security assessments and update our practices to address emerging threats
- Staff Training: All team members receive ongoing training on privacy protection and data security
Data Retention
We retain personal information for different periods depending on the type of information and purpose:
- Client Files: Maintained for 10 years after file closure, as required by Law Society rules
- Financial Records: Retained for 7 years to comply with tax and accounting regulations
- Contact Form Submissions: Kept for 3 years unless you become a client
- Website Analytics: Aggregated data retained indefinitely; individual data deleted after 26 months
- Marketing Communications: Maintained until you withdraw consent or opt out
After retention periods expire, we securely destroy or anonymize personal information in accordance with our document destruction policy.
Your Privacy Rights
Under Canadian privacy legislation, you have the following rights:
Right to Access
You can request copies of the personal information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal information, subject to legal and professional retention requirements.
Right to Object
You can object to certain types of data processing, including marketing communications.
Right to Data Portability
You can request transfer of your personal information to another service provider in a structured, commonly used format.
Right to Withdraw Consent
You can withdraw consent for data processing at any time, though this may affect our ability to provide certain services.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, when appropriate, providing additional notice through our website or email.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Bridgelegal
Privacy Officer: Sarah Richardson
Email: [email protected]
Phone: +1 (604) 891-7563
Address:
1075 West Georgia Street, Suite 2200
Vancouver, BC V6E 3C9
Complaints
If you believe we have not complied with this Privacy Policy or applicable privacy laws, you have the right to file a complaint. Please contact us first so we can address your concerns. If you remain unsatisfied, you may file a complaint with:
Office of the Information and Privacy Commissioner for British Columbia
Website: www.oipc.bc.ca
Phone: 250-387-5629
Toll-free: 1-800-663-7867